FREQUENTLY ASK QUESTIONS:

1. ORDER PROCESSING AND DELIVERY

    a. How much is shipping?

        We ship anywhere in the Philippines for FREE!

    b. When will I get my order?

        Please refer to our Customer Guidelines for further information on shipping times here

    c. How can I track my order?

        Once your order has shipped, we will send you a shipping notification email with a link to track the order on the courier's website. 

        By clicking the link, you will be able to check the status of your order once in transit.

    d. Can I change my shipping address?

        Once your package has been picked up, you can’t make changes to your delivery address. 

        But in case your location is hard to find, we'd appreciate you providing us with more details (ex. nearby establishments, landmarks, color of the gate, etc.).


 2. PAYMENT OPTIONS

    a. Pay by Bank 

        - Bank of the Philippine Islands

        - Banco De Oro

    b. Credit Card

        We accept all major credit cards through PayPal even if you don’t have a PayPal account.

    c. Cash on Delivery

              Cash payment is made at the time of receiving the product. 

             PRE-ORDER ITEMS ARE NOT ELIGIBLE FOR CASH ON DELIVERY 

             Partner Courier: LBC Express Inc. (COD Nationwide)

             There will be charges for customers opting to pay via Cash on Delivery.

             Cash on Delivery Charges:     

             0 to 1 kg - P165.00

             1 to 3 kgs - P205.00

             3 to 5 kgs - P385.00

             5 to 10 kgs - P735.00         


 3. WEB INQUIRIES

    a. Do I need to make an account to shop online?

        No need! You can sign in as a guest at checkout.

    b. I have more questions. Can I talk to someone at Carry Me PH?

    Sure, if you still need help, you can email us here.