Order Processing and Delivery
PRE-ORDER ITEMS - You will be provided with an Estimated Delivery Date by means of your Order Confirmation E-mail. (Please note delivery time may be affected due to ongoing community quarantine).
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HOW MUCH IS SHIPPING?
For your future purchases, we offer FREE delivery above P2,995.
Orders under P2,995 will be charged a small shipping fee of P200.
WHAT SHIPPING COMPANIES DO YOU USE?
We work with a private shipping service provider that is SAFE, EFFICIENT, AND RELIABLE.
HOW LONG WILL IT TAKE BEFORE I RECEIVE MY ORDER?
We ship Monday through Friday, excluding weekends and holidays.
Dispatch Day is when we hand your package to the courier.
IN STOCK ITEM:
Delivery may take 1 to 3 days after dispatch day.
Metro Manila - 7 to 10 business days
Luzon - 10 to 12 business days
Visayas - 12 to 14 business days
Mindanao - 12 to 14 business days
Please note that any delay on the courier's side is beyond our control.
WILL I GET A TRACKING NUMBER?
An e-mail containing your tracking number will be sent once your order has been processed / dispatched. You may track your order the next business day after we hand it to them.
CAN I CHANGE MY SHIPPING ADDRESS?
Yes, but once your package has been picked up, you can’t make changes to your delivery address. But in case your location is hard to find, we'd appreciate you providing us with more details (ex. nearby establishments, landmarks, color of the gate, etc.).
To request to change your delivery address, kindly email us ASAP to firstname.lastname@example.org.
DO YOU SHIP INTERNATIONALLY?
YES! International orders can be processed online. International shipping charges will be calculated during checkout.
We try our best to meet and exceed customers expectations however when products are placed within the hands of courier service we have no control of the courier practices.